AirNova Air Conditioning LLC – Return, Refund, and Service Policy
Thank you for choosing AirNova Air Conditioning LLC. We value your business and strive to provide the highest quality residential HVAC products and services across Southwest Florida. Please read our policy carefully regarding equipment purchases, parts, and repair services.
1. Equipment and Parts Purchases (Retail & Sales)
New HVAC Units & Central Systems
- Final Sales: All sales of major equipment (Central Air Conditioning condensers, heating units, and packaged systems) are final once installation has legally and physically begun.
- Pre-Installation Cancellations: If you purchase a central unit or a mini-split system and wish to cancel before delivery or installation, you may do so within 3 business days of signing the agreement. In compliance with Florida’s Home Solicitation Sales Act, contracts signed at a buyer’s residence carry a 3-day right to cancel.
- Restocking Fees: Cancellations requested after equipment has been ordered and staged, but prior to installation, may be subject to a 15% restocking fee to cover logistics and distributor return fees.
Parts and Accessories
- Unopened Items: You can return unopened parts, thermostats, or accessories within 15 days of purchase for a full refund.
- Opened or Used Items: We strictly cannot accept returns on electrical parts (such as capacitors, contactors, or control boards), opened components, or items that show signs of installation or use.
- Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our company’s error.
2. Repair, Maintenance, and Diagnostic Services
Labor and Diagnostic Fees
- Diagnostic Fees: The initial professional technical diagnosis fee is non-refundable once the technician arrives at your property and evaluates the system, regardless of whether you choose to proceed with the recommended repair.
- Service Satisfaction: We operate with clear pricing and guaranteed service. If you are not fully satisfied with a repair, please contact us within 30 days of the service call. We will dispatch a technician to inspect and correct the issue at no additional labor charge if it relates directly to the original repair.
3. Warranties
Manufacturer Warranty (Equipment & Parts)
- All new central air conditioning systems and mini-split units carry a manufacturer’s warranty.
- AirNova Air Conditioning LLC is not responsible for manufacturer defects, but we will fully assist you in processing parts warranty claims with brands such as Carrier, Bryant, Lennox, Rheem, and Ruud.
- Labor costs for replacing a failed warranty part are not covered by the manufacturer unless you have an active extended labor warranty program with us.
Workmanship Warranty (Labor)
- Installation Labor: We provide a 1-year warranty on labor for all new central air conditioning and mini-split system installations.
- Repair Labor: We provide a 90-day warranty on labor for residential AC repair services.
4. How to Request a Refund, Return, or Service Review
To initiate a return, cancel a pending installation, or report an issue with a recent service, please contact our office directly:
- Email: airnovallc@gmail.com
- Phone: (954) 210-0578
- Physical Address: 3193 Cozumel Ct, Cape Coral, FL 33909
Please have your invoice number, service date, or order receipt ready so we can assist you promptly.
